Improve DSPS customer service and efficiencies

The Department of Safety and Professional Services (DSPS) regulates and licenses more than 208 different types of credentials, including real estate licensees. As the fourth largest license holder at DSPS, the WRA and its members are highly invested in making sure the DSPS is responsive, timely and efficient. 

For more than a decade, the DSPS has been suffering from a lack of current technology and staffing challenges. The inability to retain staff has eliminated any institutional knowledge necessary to help understand the various stakeholders, including real estate licensees. 

The WRA supports an Assured Provider Pilot Program for REALTORS® CE that allows an education provider to certify the real estate licensee completed CE through the provider. 

This private sector solution allows a pre-qualified education provider to confirm the individual has completed the required CE at renewal. 

The Assured Provider Pilot Program reduces the allocation of DSPS resources by permitting education providers, such as WRA, to certify licensees who complete courses have satisfied state requirements.  

The WRA supports improved customer service and increased efficiencies at DSPS, including the Assured Provider Pilot Program for REALTORS® CE.